Coordinates activities for specific physician practices, including insurance verification/obtaining precertification, scheduling, pre registration, and order transmission (faxing). Purpose is to ensure maximum reimbursement and reduce denials related to incomplete insurance information and/or authorization. Maintains statistics and acts as liaison between clinical testing

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the pati

Supports all patient experience programming for the division. Participates in strategic planning, coordinates execution of the annual patient experience plan, and leads multiple projects from inception to launch. Works with all levels of internal and external stakeholders to champion and manage continual patient experience programming. Bachelor's degree and three years of

Demonstrates proficiency in nursing practice for assigned specialty area and provides clinical leadership for the delivery of nursing care in a department. Under the direction of the department manager leads safety and quality initiatives, focuses on and simplifies workflow, and contributes to the development of staff. Increase staff satisfaction and promotes excellent (G

Supervises a staff of Customer Success Specialists to ensure order management guidelines are followed and that orders are processed accurately and timely. Identifies problems or errors as they arise and research and resolve them. Ensures consistency in daily practices and ensure adherence to norms. Serves as an escalation point of contact or "go to" person to resolve orde