Assistant Manager Member Service Center

State Department Federal Credit Union fosters an organizational culture based on teamwork, recognition and personal development. Headquartered in Alexandria, Virginia with assets exceeding $1 billion dollars, the opportunities for growth abound.

We take pride in providing our employees with opportunities to grow and be challenged through a variety of internal training and workshops. Our employees are in turn rewarded with the recognition they deserve and the opportunity to advance. Join our team and benefit from competitive salaries, outstanding benefits including Health, Dental, & Vision Plans the first day after 30 days of employment, matched 401K plan including 3% contribution by SDFCU, an Education Reimbursement Program and a monetary compensation for travel.

We are currently seeking a professional, career oriented individual with excellent communication and organizational skills to join our team as the Assistant Manager of our Member Service Center. This candidate will assist the Manager with hiring, training, assignment of job duties, establishing work schedules, supervision of employees, regular communication of job performance, thorough job evaluation, employee development opportunities, and appropriate use of corrective action when necessary. In addition, this individual will provide leadership and motivation to the staff while overseeing activities to ensure established production, sales and quality goals are routinely met; interacts directly with staff members on daily basis to coach, motivate, and inspire each toward the achievement of established individual and team goals. The ideal candidate will also possess strong call center managment skills and telephone skills, which should include call routing experience, workforce management experience, etc. This position requires a minimum three years supervisory experience, and two years credit union experience. Must be willing and able to work extended call center hours and Saturdays as needed with little or no advance notice. We offer competitive salaries and an exceptional benefits package that includes the following:

We are currently seeking a professional, career oriented individual with excellent communication and organizational skills to join our team as the Assistant Manager of our Member Service Center. This candidate will assist the Manager with hiring, training, assignment of job duties, establishing work schedules, supervision of employees, regular communication of job performance, thorough job evaluation, employee development opportunities, and appropriate use of corrective action when necessary. In addition, this individual will provide leadership and motivation to the staff while overseeing activities to ensure established production, sales and quality goals are routinely met; interacts directly with staff members on daily basis to coach, motivate, and inspire each toward the achievement of established individual and team goals. The ideal candidate will also possess strong call center managment skills and telephony skills, which should include call routing experience, workforce management experience, etc. This position requires a minimum three years supervisory experience, and two years credit union experience. Must be willing and able to work extended call center hours and Saturdays as needed with little or no advance notice. We offer competitive salaries and an exceptional benefits package that includes the following:

• Minimum of two years credit union experience required.
• Two years of college or equivalent work experience in a supervisory capacity preferred.
• Ability to use discretion and sound judgment and to solve problems.
• Excellent organizational and time management skills required.
• Excellent interpersonal skills required.
• Clear and professional phone manner; or a reasonable alternative to communicate, if possible.
• Excellent oral and written communications skills.
• Demonstrated resourcefulness and analytical skills.
• Accurate inputting of 40 wpm desired.
• Required to extend work shift and/or work during times that SDFCU is closed, as needed.Minimum of two years credit union experience required.
• Two years of college or equivalent work experience in a supervisory capacity preferred
• Ability to use discretion and sound judgment and to solve problems.
• Excellent organizational and time management skills required
• Excellent interpersonal skills required
• Clear and professional phone manner; or a reasonable alternative to communicate, if possible
• Excellent oral and written communications skills
• Demonstrated resourcefulness and analytical skills
• Accurate inputting of 40 wpm desired
• Required to extend work shift and/or work during times that SDFCU is closed, as needed.